Question 1

Is the rental rate per day, or can I pick up my order a day early at no extra charge?

Accepted Answer

Normally on weekends, customers can pick up rentals on Friday and return their rentals on the next business day (typically, Monday), and will only be charged a one-day rate. The same applies for items we are delivering and setting up. Special arrangements can be made for earlier pickups.

Question 2

Do you offer half-day rental rates?

Accepted Answer

No, all rentals begin with one-day rates.

Question 3

Do I set up the tent?

Accepted Answer

No, you can rely on us for the best quality and secure installation of our tents. Western Event Rental tents are installed by trained professionals with fast and efficient service.

Question 4

Does the linen need to be washed before I return it?

Accepted Answer

There is no need to wash the linens before returning. Please shake the linen out so there is no food remaining on it, and return it in the containers that were provided. We take care of the rest. (Please do not put wet linens in plastic bags or containers as this will cause mold to grow in a matter of hours and destroy the linen.)

Question 5

What do I need to make a booking?

Accepted Answer

A signed rental agreement and a 25% deposit is required to secure your booking, with the remaining balance due on delivery or pickup.

Question 6

What if my event is more than a one-day event?

Accepted Answer

Talk to us about multi-day rentals and enjoy discounted rates!

Question 7

What is the cancellation policy?

Accepted Answer

A 25% non-refundable deposit is required to confirm a rental reservation. 
A 50% cancellation charge applies with less than 30 days’ notice of the delivery or customer pick-up. 
A 100% cancellation charge applies to all orders cancelled within one week of delivery or customer pick up.  
Refunds are not issued for rental items returned unused.

Rental Frequently Asked Questions